Real Power primarily provides customer service via WhatsApp.
Click chat now to start chatting with us or scan the QR code below to add Real Power’s official WhatsApp account.

• Go to the SIGN IN page and click Forgot password.
• Enter your registered email/phone number and click Send. A verification code will be sent to you. 
• Proceed to create a new password for your account. 
  
  Don't forget to click RESET PASSWORD.

In My Account, you can access the following features: Personal Info, Member, and Orders.

Go to My Account, then click Sign Out at the bottom of the page.

Real Power is a next-generation, functional pet food formulated using principles of nutritional therapy. It goes beyond basic nutrition by combining high-quality meat proteins with targeted functional ingredients like chelate minerals, enzymes, prebiotics, probiotics, omega-3s (DHA/EPA), collagen peptides, and more. 

Each recipe is precisely designed to meet the modern nutritional needs of dogs and cats—supporting digestion, skin health, joints, and even allergy relief. By replacing reliance on synthetic medicines, Real Power helps pets thrive naturally through optimal nutrition and enhanced self-healing power. 

READ MORE: Functional Food：Food with Intention

All Real Power Functional Pet Food formulas are formulated to meet the nutritional levels established by the AAFCO Dog/Cat Food Nutrition Profiles for all life stages, including growth, maintenance, and reproduction.

No.
Real Power products use nutritional supplements to support pets’ health. Also, our products do not contain medicines of any kind. Please follow the vet’s feeding suggestion for sick pets or pet with health issues.

With the completion of our new plant, equipped with the latest and most advanced facilities, we have upgraded our packaging process by adopting a nitrogen gas flushing system, replacing the traditional oxygen absorber method used in the past.

During the filling and sealing of each bag, food-grade nitrogen gas is introduced to create a protective environment. This advanced method offers several key benefits:

1. Prevents oxidation – protecting nutrients, flavors, and quality.

2. Eliminates unpleasant odors caused by oxidation.

3. Preserves freshness – keeping the food as fresh as possible until the package is opened.

Hydrolyzed protein is a form of protein broken down into smaller peptides through a process called hydrolysis. This makes it easier to digest, helps reduce allergic reactions, and improves nutrient absorption. It’s essentially “pre-digested” protein—similar to what’s used in baby formula or sports nutrition—so it’s absorbed more efficiently.

READ MORE: Hydrolyzed Protein: A Smarter Way to Care for Sensitive Pets

Food allergies in pets are often triggered by large protein molecules that the immune system mistakenly identifies as harmful foreign substances, inducing an “immune reaction”. Hydrolyzed proteins are small molecules (functional peptides) that reduce the chance of immune overreaction, thus reduce the chance of causing an allergic reaction. 

READ MORE: Hydrolyzed Protein: A Smarter Way to Care for Sensitive Pets

The unique donut-shaped kibble is designed to promote your pet’s oral health and jaw strength, most importantly, a healthy chewing habit for lifelong dental support.



Here are some benefits of our shape-designed kibbles:
✓ Chewing support: The kibble’s density mimics the resistance of chewing bone, helping strengthen jaw muscles—important for both young and senior pets.
✓ Safe to chew: During biting, the kibble crumbles into smaller, bite-sized pieces, making it suitable for all breeds and sizes.
✓ Tartar control: The kibble helps reduce tartar buildup through natural scraping action.  

We recommend rotating between our formulas regularly to support your pet’s overall health and ensure a well-rounded nutritional intake.

Example of rotation:

           After finishing No.1 (2KG), switch to No.2 (2KG), then move on to  No.3 (2KG)—and so on.

           📌 Tip: Rotating by bag is the ideal approach.

Note: Each formula is carefully designed to provide complete and balanced nutrition for all pets, with optimal supplement ratios. Mixing different formulas at the same time is not recommended, as it may lead to nutritional imbalance or conflicts.

You can mash the kibbles or/and add warm water (~40-50°C) which is about the same weight of the food to soften the kibbles. 

Mix well and let sit for 3–5 minutes before serving. Enjoy!

If your order status is “Shipped” and you wish to cancel it, please contact our WhatsApp Customer Service or email. 

If member points or store credit were earned from the canceled order, those will be deducted.
If any of the points or store credit have already been redeemed, Real Power reserves the right to request reimbursement equivalent to the amount used, based on the product's original retail price or the amount of redeemed credit.

⚠️ Due to regulations and food safety, returns cannot be accepted if:

• Over 7 days have passed
• Items are opened
• Main product, gifts, or redeemed items are incomplete

⚠️ If the returned item or quantity does not match the return request, it may affect your eligibility. If additional shipping is required, the buyer must either cover the shipping fee  or send the item back at their own expense.

*Important Return Notes

• • Bundled products (e.g. promotional sets, first-time free shipping kits) must be returned as a complete set (including gifts, credits, and coupons). Partial returns are not accepted.

  • For “Buy More, Save More” discounts (e.g. multi-pack dog food promotions), unopened items may be returned within the 7-day period. However:

    • If the retained items no longer meet the promo threshold, pricing will revert to original price

    • If the promotion has ended or related credits/coupons have expired, regular prices apply

    • If free shipping threshold is no longer met, additional shipping fee will be deducted from the refund

    • If gift-with-purchase threshold is no longer met, unused gifts must be returned. Any awarded credits or points will also be revoked

  • Excessive returns may affect your future eligibility to place orders.

• Store credit does not expire. 

• If the order was not shipped, any used coupons or credits will be automatically returned to your account upon cancellation.

Real Power provides a 7-day appreciation period from the date of delivery for eligible exchanges.
If your package arrives with issues (e.g., damaged box, incorrect item, broken packaging), please contact our WhatsApp Customer Service or email and provide photos and your order number.
We will assist you as soon as possible.

⚠️ Exchanges are only accepted for the same product. Exchanges for different items are not supported.

Yes! To purchase Real Power products, you must first complete member registration.

• New Members: Please register a member account first (Related FAQ: How do I sign up as a member?). Once registration is complete, you can proceed with your purchase.

• Existing Members: Simply sign in to your account and proceed with your purchase.

Currently, we offer the following payment methods:

• Credit/Debit Card (VISA, Mastercard, JCB)
• Bank Transfer (FPX)
• E-Wallet (Touch N Go, GrabPay, ShopeePay)

Please follow the steps below to complete your order:

STEP 1. Log in to your member account
STEP 2. Select your products and click the shopping cart
STEP 3. Click “Checkout”
STEP 4. Choose your delivery and payment method
STEP 5. Confirm your customer info, shipping details, and payment method
STEP 6. Submit the order to proceed to payment

⚠️ Reminder: If the system redirects you to the payment page and you close the window, lose connection, or click “back,” the payment will not go through. Although the order will still be created, payment cannot be completed and will automatically be canceled after 1 hour. You may also cancel the order manually.

STEP 7. Your order is only complete once the payment is successfully processed
STEP 8. You will receive an order confirmation email (If not received, please check your spam folder)

📦 West Malaysia
Enjoy free shipping on orders above RM79. Orders below this amount will have shipping fees calculated automatically at checkout.

📦 East Malaysia (Sabah & Sarawak)
Shipping based on weight: RM20 for the first 1kg RM15 for each additional 1kg

Note: Final shipping fees will be calculated automatically during checkout. 

Unfortunately, once an order is placed, items cannot be modified or added.
If you need to change or add items, please place a new order and manually cancel the original one.

Once an order is placed, each will be processed and shipped separately and cannot be combined.
If your order includes both in-stock and pre-order items, the order will be shipped once all items are available.
If you need the in-stock items to be shipped first, please place separate orders accordingly.

To cancel an order after it has been placed, please go to My Account → Orders, and click Cancel Order.